GameLoop Privacy Policy

Last Updated: 10 May 2022

Thank you for using the GameLoop PC Emulator and the GameLoop Mobile App (“GameLoop”)! We respect your concerns about privacy and appreciate your trust and confidence in us. Here is a summary of the information contained in this privacy policy (“Privacy Policy”). This summary is to help you navigate the Privacy Policy and it is not a substitute for reading everything! You can use the hyperlinks below to jump directly to particular sections.

What information do we need to provide GameLoop?

If you use GameLoop then we will process some information (e.g., to set up your account, to facilitate your use of GameLoop, and to facilitate your access to the games on GameLoop). If you choose, you can provide certain other information, such as to participate in surveys. If you need to get in touch with us then we will also retain some information so that we can get back in touch with you and address any concerns. More Information.

How will we use your information?

We use your information to provide the many functions and services that comprise GameLoop. We also use your information for security purposes and to support and improve GameLoop. We do not share your information with any third parties, except where we need to in order to provide the service (e.g., use our affiliates around the world to help us to deliver GameLoop) or monitor the success of our marketing and advertising programs, or where we are instructed to by a court, authority or compelled by law. More Information.

Who do we share your information with?

We may share your information with our affiliates around the world who help us deliver GameLoop and we may be required by a court or legal obligation to disclose certain information in some circumstances. More Information.

Where do we process your information?

Our servers are located in Germany, USA, India, Singapore and Thailand. Your information can be accessed from outside of where you are located by our support, engineering and other teams around the world, including from the People’s Republic of China (“PRC”) (for the purpose of this Privacy Policy, this term excludes Taiwan, Hong Kong and Macau). More Information.

How long do we keep your information?

We retain your information in accordance with the periods specified in our data retention policy as further described in this Privacy Policy, unless otherwise required by applicable laws. More Information.

How can I exercise my rights over my information?

Depending on where you are located, you may have certain rights with respect to your information, such as rights of access, to receive a copy of your data, or to delete your data or restrict or object to our processing of your data. More Information.

How to get in touch with us

If you have any questions about anything in this Privacy Policy, or want to exercise any rights you may have, please contact us at privacy@gameloop.com.

How will we notify you of changes?

Changes to this Privacy Policy will be posted here. Please check this page frequently to see if there are any updates or changes to this Privacy Policy. More Information.

Contact Information

Please reach out to us if you have any questions or concerns regarding the processing of your personal information. Hong Kong Gathering Media Limited is the Data Controller for the purposes of data protection laws. You can contact us anytime at privacy@gameloop.com.

 

GameLoop Privacy Policy

Welcome to GameLoop!

This Privacy Policy explains the when, how and why when it comes to the processing of your personal information in connection with the GameLoop PC Emulator and the GameLoop Mobile App (“GameLoop), and sets out your choices and rights in relation to that information. Please read it carefully – it is important for you to understand how we collect and use your information, and how you can control it.

By installing, logging-in, or using GameLoop, you are acknowledging our rules regarding the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree to the processing of your personal information in the way this Privacy Policy describes, please do not provide your information when requested and stop using GameLoop.

 

GameLoop has been developed by Hong Kong Gathering Media Limited (“we”, “us”, “our”). For the purpose of data protection laws, the data controller of your personal information in relation to GameLoop is Hong Kong Gathering Media Limited, with registered address at Room 907, Wing Tuck Commercial Centre, 177-183 Wing Lok Street, Hong Kong. Our data protection officer can be contacted at privacy@gameloop.com.

Please reach out to us if you have any questions or concerns regarding the processing of your personal information. You can contact us anytime at privacy@gameloop.com.

1.              The Ty pes of Personal Information We Use

This section describes the different types of personal information we collect from you and how we collect it. If you would like to know more about specific types of data and how we use that data, please see the section entitled “How we use your personal information” below.

The following is a high-level summary of the types of personal information we use:

a. Information you provide to us (either directly or through a third party). 

 

·       GameLoop Log-in information: When you choose to log-in to GameLoop via your Facebook account or your Google account: information we may import from your connected social media account including your name as it appears on your social media profile, your email, your user ID and your profile picture(s) (if any)), your location, and language settings in order to set up your profile and provide you access to GameLoop.

 

·       Game Log-in information: When you access or log-in to the specific game(s) via GameLoop: your name, username, email address, contact number and information you submit through your chosen method of log-in for the relevant game (including via guest log-in (if available and where applicable), or through your Facebook account, Google account, Twitter account, Apple iOS Game Center, Nintendo account, Pokemon Trainer Club account, Garena account, Activision account, VK account, where applicable), your user ID, your user profile, and your profile picture(s) (if any)).

 

·       Survey information: If you choose to participate in a survey about the service, you may be asked to provide certain personal information, such as your email, social media ID, geographic (country) location, game information (game habits and preferences, e.g. recently played games, game duration and favourite game categories and experience, social media preference, language preference) and any other content you choose to provide as part of the survey response.

 

·       Missions: If you participate in any missions to be awarded with game credits (if available to you), we will require your email address to notify you of the redemption details (such as instruction on how to receive in-game credits).

 

·       Newsletters: If you choose to sign up for our mailing list to receive updates or newsletters on new games or upcoming launches, events and activities happening on GameLoop (if available in your region), we will send the updates or newsletters to your email.

 

b. Information about you generated as part of GameLoop (and its services)

 

We automatically collect certain data from you so that we can provide you with the many functions and services that comprise GameLoop, namely:

 

·       Guid: If you choose to use GameLoop via a guest log-in, GameLoop will generate and assign you a globally unique identifier (guid) to set up your guest account and provide you access to GameLoop.

 

·       Uuid: If you choose to use GameLoop via the provided log-in methods (Facebook or Google), GameLoop will generate and assign you a universal unique identifier (Uuid) to provide you access to GameLoop. For Facebook’s or Google’s practices on handling of personal data, you are encouraged to review their privacy policies on your own.

 

·       Location data: To provide you GameLoop: We use your IP address,  geographical location, and your language settings to determine your region to allow you to connect to the appropriate server, to facilitate your use of GameLoop and to improve our services provided to you. To deliver advertisements to you: We also use your IP address and geographical location to deliver advertisements to you in GameLoop.

 

·       User acquisition data via third parties (such as via Facebook Ads and Google Ads): If you click on a link or interact with content that advertises GameLoop and you subsequently download and install GameLoop, such data may be processed for analysis of our advertisement and marketing efforts.

 

·       Advertising information via third-parties (such as via AppsFlyer and Adjust): Technical information and technical identifiers of your device or computer, and your engagement information may also be processed to analyse and monitor the effectiveness of advertisements displayed within GameLoop and for the purposes of ad attribution.

 

·       Troubleshooting: We may also receive certain information including your GameLoop Log-in information, IP address, device data, your email address, error log and the content of your feedback when you use GameLoop’s support and troubleshooting features for us to provide you with troubleshooting services to remedy technical issues and bugs, to administer customer support services to you and to improve our services to you.

 

·       Events / Missions: We may collect information relating to your in-app activity on GameLoop if you choose to participate in any events or missions on GameLoop.

 

·       Support and feedback: For issues that cannot be resolved on GameLoop, or if you wish to seek other support or provide feedback, you can contact us on the GameLoop Discord server. We will process your feedback and any other information that you choose to provide. For Discord’s practices on handling of personal data, you are encouraged to review Discord’s privacy policy on your own.

 

·       Security-related information: When you are using GameLoop, our security feature collects information about your device, network and system on which you are using GameLoop (including basic hardware information, operating system information, machine codes for security authentication, user account information, network information, information of files, processes, modules, memory and driver which is related to the game running, user behaviour and status that may be related to plug-in use, image files, memory image and shellcode which is related to the game running, system API calls, method calls, system procedures and related data of active windows, information on in-game modules, game screenshots, external programs attempting to access private data which belongs to process of game application) for security purposes, including to detect cheating behaviours, provide a fair game environment in GameLoop, and solve crashes and improve our services.

 

·       Game replays and video clips: We use your IP address, country location and language settings to show you game replays and clips from our partners and other games. We may also process and collect information such as your liked videos and user engagement to deliver more engaging content to you.

 

c. GameLoop Store

 

·       GameLoop Store: If you wish to purchase items or game credits via the GameLoop Store, please note that you will be directed to GameLoop Store’s portal. You are encouraged to review GameLoop Store’s separate privacy policy prior to using GameLoop Store.

2.              Cookies

We use cookies and other similar technologies (e.g. web beacons, log files, scripts and eTags) (“Cookies”) to enhance your experience using GameLoop. Cookies are small files which, when placed on your device, enable us to provide certain features and functionalities.

For more information about our Cookie Policy, please visit https://www.gameloop.com/cookiepolicy.

3.              Children

Children must not use GameLoop for any purpose, except where their parent or guardian has provided consent (to the extent this option is available in your jurisdiction).

 

By children, we mean users under the age of 18 years old; or in the case of a region where the minimum age for processing personal information differs, such different age. For users located in certain regions, we have listed the relevant minimum age in the table below:

 

Region in which the user is located

Minimum age of the user

Algeria

19

Argentina

13

Australia

18

Bangladesh

18

Brazil

18

Colombia

18

Cambodia

18

Canada

13

Egypt

18

European Economic Area/Switzerland

16

Hong Kong

18

India

18

Indonesia

21

Japan

18

Kingdom of Saudi Arabia

18

Kuwait

21

Macau

18

Malaysia

18

Mexico

18

Morocco

18

Myanmar

18

New Zealand

16

Nigeria

13

Philippines

18

Qatar

18

Republic of Korea

14

Russia

14

Serbia

15

Singapore

13

South Africa

18

Sri Lanka

18

Taiwan

20

Thailand

20

Tunisia

18

Turkey

18

United Arab Emirates

21

United Kingdom

13

United States

13

Vietnam

16

 

 

 

We do not knowingly collect personal information from children under these ages for any purpose. If you believe that we have personal information of a child under these ages without parental/guardian consent, or if you are the parent or guardian of the user and wish to withdraw consent, please contact us at privacy@gameloop.com and we will delete such information.

4.              Ho w We Use Your Personal Information

This section provides more detail on the types of personal information we collect from you, and why. For users who live in the European Economic Area (“EEA”), United Kingdom, Switzerland, Thailand, Brazil or Turkey (“Relevant Jurisdictions”), it also identifies the legal basis under which we process your data.

Personal Information

Use

Legal Basis (only relevant if you are located in a Relevant Jurisdiction)

GameLoop

Information you provide to us (either directly or through a third party)

GameLoop Log-in information: information we import from your connected social media account if you choose to log-in via your social media account:

·       Facebook: Name, Facebook ID, Profile Picture, Email Address (optional)

·       Google: Google ID/Email Address, Display Name

We use this information to set-up and create your profile in accordance with your request, facilitate your log-in to GameLoop, provide you access to the products and services on GameLoop, maintain your account and provide customer service (where applicable).

Necessary to perform our contract with you to provide GameLoop.

Game Log-in information: third party and social media (non-GameLoop) log-in account information for the relevant game, such as username, user ID, email address, profile picture(s) (if any), profile information and any such other information associated to these accounts (for example, Facebook, Google, Twitter, Apple Game Center, Nintendo, Pokemon Trainer Club, Garena, Activision, VK, where applicable) if you choose to access or log-in to games via GameLoop.

To facilitate your log-in and access to games via GameLoop.

Necessary to perform our contract with you to provide GameLoop.

Survey Information: email, social media ID geographic (country) location, game information (game habits and preferences, e.g. recently played games, game duration and favourite game categories and experience, social media preference, language preference) and any other content you choose to provide as part of the survey response.

We use this information to better understand our users and to improve GameLoop.

We only collect this information if you have provided your consent.

Missions: Email address, in-app activity

If you participate in any missions to be awarded with game credits (if available to you), we will require your email address to notify you of the redemption details (such as instruction on how to receive in-game credits).

Necessary to perform our contract with you to allow you to participate in missions.

Newsletters: Email address

If available in your region, if you choose to sign up for our mailing list to receive updates or newsletters on new games or upcoming launches, events and activities happening on GameLoop, we will send the updates or newsletters to your email.

We use this information only with your express consent.

Information generated as part of GameLoop (and its services)

IP Address, location data (geographical location), and your language settings.

 

We use this information to determine your region to allow you to connect to the server, to facilitate your use of GameLoop and to improve our servers and services to you.

Necessary to perform our contract with you to provide GameLoop.

 

We use such information to deliver advertisements to you in GameLoop, whether or not through third party providers.

It is in our legitimate interests to serve advertisements.

We use such information to show you video game replays and clips from our partners.

It is in our legitimate interests to show you gaming-related content.

Guid assigned by GameLoop

To facilitate your use of GameLoop if you choose to use GameLoop via a guest login

Necessary to perform our contract with you to provide GameLoop.

Uuid: If you choose to use GameLoop via the provided log-in methods (Facebook or Google), GameLoop will generate and assign you a universal unique identifier (Uuid)

To provide you access to GameLoop. For Facebook’s or Google’s practices on handling of personal data, you are encouraged to review their privacy policies on your own.

Necessary to perform our contract with you to provide GameLoop.

User acquisition data via third-parties (such as via Facebook Ads and Google Ads) including advertising ID.

If you click on a link or interact with content that advertises GameLoop and subsequently download GameLoop, we may store such data for analysis of advertisement and marketing analytics.

It is in our legitimate interests to use this information to monitor the success of our advertising and marketing programs.

Advertising information via third-parties (such as via AppsFlyer and Adjust):

·       Technical information: technical information related to your device or computer, such as browser type, device type and model, system language, OS version.

·       Technical Identifiers: various identifiers that generally identify your device,  computer, or browser, for example, IP address, advertising ID, or other similar identifiers.

·       Engagement information: your interactions with advertisements in GameLoop, such as your clicks on ads, ad impressions viewed, audiences or segments to which an ad is attributed, website/application/game visited from the displayed advertisements, downloads and installations of applications and other interactions which we measure or analyse (whether through a third party or by ourselves).

We use this information for to analyse and monitor the effectiveness of our advertisements and for ad attribution purposes.

It is in our legitimate interests to use this information to monitor the success of our advertising and marketing programs.

Troubleshooting: When you report an error, we collect your GameLoop Log-in information, device data, Open ID, IP address, email address and the error log.

We use this information to provide troubleshooting, such as addressing and remediating technical issues and bugs.

Necessary to perform our contract with you to provide and support GameLoop.

Support and Feedback: If you decide to use our feedback system, we collect your GameLoop Log-in information, device data, Open ID, email address and the content of your feedback.

We process this information on GameLoop’s Discord server to provide you support services and improve our services to you.

Necessary to perform our contract with you to provide GameLoop.

Security-related information: basic hardware information, operating system information, machine codes for security authentication, user account information, network information, information of files, processes, modules, memory and driver which is related to the game running, user behaviour and status that may be related to plug-in use, image files, memory image and shellcode which is related to the game running, system API calls, method calls, system procedures and related data of active windows, information on in-game modules, game screenshots, external programs attempting to access private data which belongs to process of game application.

We use this information:

·     for security purposes, including to detect cheating behaviours;

·     to provide a fair game environment for users of GameLoop; and

·     to solve crashes and to improve our services.

It is in our legitimate interests to use this information for security purposes.

We may collect other personal information from you from time to time for specific reasons (such as a promotion in your country). When this happens, we will provide more information on any specific changes to the way we process that personal information that might differ to this Privacy Policy prior to collecting or processing any additional information. In some cases, that information may be shared with us with your consent – and if that is the case, we will provide you with further information on how we process that information and your rights.

5.              How We Store and Share Your Personal Information

Our corporate group operates around the world. Pursuant to our contract with you to provide you GameLoop, your personal information will be processed on servers that may not be located where you live. No matter where our servers are located, we take appropriate measures to safeguard your rights in accordance with this Privacy Policy. Our servers for GameLoop are located in Germany, USA, India, Singapore and Thailand.

In addition, your information can be accessed from outside of where you are located by our support, engineering and other teams around the world, including from the People’s Republic of China (for the purpose of this Privacy Policy, this term excludes Taiwan, Hong Kong and Macau).

Only where necessary will we share your personal information with third parties. Situations where this occur are:

·       Companies within our corporate group who process your personal information in order to operate GameLoop. All related group companies may only use your personal information in accordance with this Privacy Policy.

6.              The Security of Your Personal Information

We are committed to maintaining the privacy and integrity of your personal information no matter where it is stored. We have information security and access policies that limit access to our systems and technology, and we protect data through the use of technological protection measures such as encryption.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will implement and maintain reasonable measures to protect your personal information, we cannot guarantee the security of the information transmitted through GameLoop or otherwise via the Internet; any transmission is at your own risk.

7.              Data Re tention

We do not keep your data for longer than is necessary unless we are required to do so under law. For further details on how long we keep your data, please refer to the time periods set out below.

Personal Information

Retention Policy

GameLoop Log-in Information, Uuid, Game replays and video clips

 

Stored for the lifetime of your use of GameLoop (i.e. until profile deletion in accordance with your request) and then for 30 days.

Guid

Stored for a year from collection, after which it will be deleted.

Location information: IP address, language settings (manually selected by you) location data (geographical location)

Stored for the lifetime of your use of GameLoop (i.e. until profile deletion in accordance with your request) and then for 30 days.

Email address (for receiving or redemption of giveaway items such as in-game credits)

Stored for the lifetime of your use of GameLoop (i.e. until profile deletion in accordance with your request) and then for 30 days.

Email address (for receiving newsletters and updates on new games launches and activities)

Stored for two years from collection, unless you choose to unsubscribe from the mailing list earlier.

Survey Information (where applicable)

Stored for a year from collection, after which it will be deleted.

User acquisition data via Facebook and Google

Stored for a year from collection, after which it will be deleted.

Advertising information via third parties (such as AppsFlyer and Adjust)

Stored for 180 days (i.e. until account deletion in accordance with your request, in which case this is deleted within 30 days).

In-app activity and events

Events and in-app activity information will be deleted at the conclusion of the specific event (e.g., after 7 days or 30 days, depending on the event).

Troubleshooting

Stored for a year from collection, or 30 days after the issue has been resolved, whichever is earlier.

Security-related information*

We generally retain this data for no longer than 90 days with the exceptions listed below. Upon a deletion request, we will delete the data within 30 days except where they relate to confirmed malicious activities.

·       File sample collection and memory sample collection related to confirmed malicious activities: up to 10 years

·       In-game process information and system information: up to 10 years.

·       Security authentication: up to 5 years.

*Full description of data is set out in the section “How We Use Your Personal Information” above.

If we are required to retain your information beyond the retention periods set out above, for example to comply with applicable laws, we will store it separately from other types of personal information.

8.              Your Rig hts

Some jurisdictions’ laws grant specific rights to users of GameLoop, which are set out in this section.

This section entitled “Your Rights” applies to users that are located in the Relevant Jurisdictions. If you are located in a territory outside a Relevant Jurisdiction, please refer to the Supplemental Jurisdiction-Specific Terms for an overview of your rights and how these can be exercised.

The sub-sections entitled “Access”, “Correction”, and “Erasure” also apply to users that are located in Argentina, Canada, India, the Kingdom of Saudi Arabia and Russia.

You have certain rights in relation to the personal information we hold about you. Some of these only apply in certain circumstances (as set out in more detail below). We must respond to a request by you to exercise those rights without undue delay and at least within one month (though this may be extended by a further two months in certain circumstances). To exercise any of your rights, please contact us at privacy@gameloop.com.

Access

You have the right to access personal information we hold about you, how we use it, and who we share it with. If you believe we hold any other personal information about you, please contact us at privacy@gameloop.com.

Portability

You have the right to receive a copy of certain personal information we process about you. This comprises any personal information we process on the basis of your consent or pursuant to our contract with you, as described above in the section “How We Use Your Personal Information”. You have the right to receive this personal information in a structured, commonly used and machine-readable format. You also have the right to request that we transfer it to another party, with certain exceptions. We will provide further information to you about this if you make such a request. 

Correction

You have the right to correct any of your personal information we hold that is inaccurate. If you believe we hold any other personal information about you and that information is inaccurate, please contact us at privacy@gameloop.com. 

Erasure

If there is any personal information you believe we process that you would like us to erase, please contact us at privacy@gameloop.com.

We may need to retain personal information if there are valid grounds under data protection laws for us to do so (for example, for the defence of legal claims or freedom of expression) but we will let you know if that is the case. Where you have requested that we erase personal information that has been made available publicly on GameLoop and there are grounds for erasure, we will use reasonable steps to try to tell others who are displaying the personal information or providing links to the personal information to erase it too.  

Restriction of Processing to Storage Only

You have a right to require us to stop processing the personal information we hold about you other than for storage purposes in certain circumstances. Please note, however, that if we stop processing the personal information, we may use it again if there are valid grounds under data protection laws for us to do so (for example, for the defence of legal claims or for another’s protection). As above, where we agree to stop processing the personal information, we will try to tell any third party to whom we have disclosed the relevant personal information so that they can stop processing it too.

Objection

You have the right to object to our processing of your personal information. We will consider your request in other circumstances as detailed below by contacting us at privacy@gameloop.com.

To the extent provided by applicable laws and regulations, you may withdraw any consent you previously provided to us for certain processing activities by contacting us at privacy@gameloop.com. Where consent is required to process your personal information, if you do not consent to the processing or if you withdraw your consent we may not be able to deliver the expected service.

Announcements

We may from time to time send you announcements when we consider it necessary to do so (for example, when we temporarily suspend service access for maintenance, or security, privacy or administrative-related communications). You may not opt-out of these service-related announcements, which are not promotional in nature. 

9.              Co ntact & Complaints

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to privacy@gameloop.com.

In the event that you wish to make a complaint about how we process your personal information, please contact us in the first instance at privacy@gameloop.com and we will endeavour to deal with your request as soon as possible. This is without prejudice to your right to launch a claim with the data protection authority in the region in which you live or work where you think we have infringed data protection laws.

10.           Chan ges

If we make any changes to this Privacy Policy we will post the updated Privacy Policy here. Please check this page frequently to see if there are any updates or changes to this Privacy Policy.

11.           Language

Except as otherwise prescribed by law, in the event of any discrepancy or inconsistency between the English version and local language version of this Privacy Policy, the English version shall prevail.

SUPPLEMENTAL TERMS FOR USERS IN CERTAIN JURISDICTIONS

Some regions’ laws contain additional terms for users of GameLoop, which are set out in this section. If you are a user located in a country listed below, then the terms set out below under the name of your country apply to you.

Algeria

By using GameLoop you give us your consent for the collection, storage, treatment and use of your personal information, and transfer of your personal information to a third party (local cloud providers to back up your data or our affiliates around the world to help us deliver GameLoop) located in Algeria (as described in the Privacy Policy) where it is manually and electronically treated.

Argentina

Your rights

If you are dissatisfied with our response to your request for access to, correction, or erasure of your personal information or your privacy complaint in respect of your personal information, you may contact the Agency for Access to Public Information at: Av. Pte. Gral. Julio A. Roca 710, Piso 2°, Ciudad de Buenos Aires (Telephone: +5411 3988-3968 or email: datospersonales@aaip.gob.ar).

Data transfers

While we take reasonable steps to ensure that third party recipients of your personal information comply with privacy laws that are similar to those of your jurisdiction, by providing us your personal information and by using GameLoop, you consent to the transfer of your personal information to a jurisdiction where privacy laws may not offer the same level of protection as the laws that may apply in Argentina.

Australia

Overseas Recipients

 

We take reasonable steps to ensure that third party recipients of your personal information located outside Australia handle your personal information in a manner that is consistent with Australian privacy laws. However, you acknowledge that we do not control, or accept liability for, the acts and omissions of these third party recipients.

Access

You have the right to access personal information we hold about you, how we use it, and who we share it with. You can access the personal information you have made available as part of your account by logging into your account. If you believe we hold any other personal information about you, please contact us at privacy@gameloop.commailto:dpo@thenextstudio.net.

Correction

 

You have the right to correct any of your personal information we hold that is inaccurate. You can access the personal information we hold about you by logging into your GameLoop account. If you believe we hold any other personal information about you and that information is inaccurate, please contact us at privacy@gameloop.com.

 

Children

 

If you are under the age of 18, you undertake that you have the consent of your parent or legal guardian to register an account on and use GameLoop.

Transacting Anonymously

 

Where practicable, we will give you the option of not identifying yourself or using a pseudonym when registering an account on or using GameLoop. You acknowledge that if you do not provide us with your personal information, we may be unable to provide you with access to certain features or sections of GameLoop, including social media integration and in-GameLoop purchases.

 

Your Rights

 

If you are dissatisfied with our response to your request for access to, or correction of, your personal information or your privacy complaint in respect of your personal information, you may contact the Office of the Australian Information Commissioner (Telephone: +61 1300 363 992 or email: enquiries@oaic.gov.au).

 

Data Transfers

While we take reasonable steps to ensure that third party recipients of your personal information comply with privacy laws that are similar to those of your jurisdiction, you acknowledge and agree that we cannot control the actions of third party recipients and so cannot guarantee that they will comply with those privacy laws.

Bangladesh

Agreement

By accepting this Privacy Policy, you expressly state that you authorise us to collect, use, store, and process your personal data, including disclosing to third parties, to the extent provided by this Privacy Policy. By clicking “accept”, you consent to the cross-border transfer of your information to any country where we have databases or affiliates and, in particular, to Germany, USA, India, Singapore Thailand and the PRC (for the purpose of this Privacy Policy, this term excludes Taiwan, Hong Kong and Macau).

Age Restriction

In order to use GameLoop, you represent that you are at least 18 years old and, therefore, legally capable of entering into binding contracts.

Brazil

This section applies to users located in Brazil:

 

Language

 

This Privacy Policy is provided in Portuguese for users located in Brazil. In case of any inconsistency, the Portuguese version of this Privacy Policy shall prevail.

 

Consent Revocation

 

Whenever we use your personal information based on your consent, you may revoke the consent that you have previously given for the collection, use and disclosure of your personal information, subject to contractual or legal limitations. To revoke such consent, you may terminate your account or you can contact privacy@gameloop.com. This may affect our provision of GameLoop to you.

 

Parental and Guardian Consent

 

If you are under the age of 18, you should not use GameLoop for any purpose without first obtaining parental/guardian agreement to this Privacy Policy (both for themselves and on your behalf). We do not knowingly collect personal information from any children under the age of 18 without such consent. Please contact our Data Protection Officer if you believe we have any personal information from any children under the age of 18 without such parental/guardian consent – we will promptly investigate (and remove) such personal information.

 

BY ACCEPTING THIS PRIVACY POLICY, YOU EXPRESSLY STATE THAT YOU AUTHORISE US TO COLLECT, USE, STORE, AND PROCESS YOUR PERSONAL INFORMATION, INCLUDING, DISCLOSING TO THIRD PARTIES, TO THE EXTENT PROVIDED BY THIS PRIVACY POLICY.

California

This section applies to California residents covered by the California Consumer Privacy Act of 2018 (“CCPA”).

 

Collection and Disclosure of Personal Information

Over the past 12 months, we have collected and disclosed the following categories of personal information from or about you or your device:

 

We collect your personal information for the following purposes:

 

For additional information about what each type of personal information is used for, see this chart in the main portion of the Privacy Policy.

 

We disclose personal information to the following types of entities:

 

In the past 12 months, we have not sold Personal Information of California residents within the meaning of “sold” in the CCPA.

 

Rights under the CCPA:

 

If you are a California resident, you have the right to:

 

We aim to fulfil all verified requests within 45 days pursuant to the CCPA. If necessary, extensions for an additional 45 days will be accompanied by an explanation for the delay.

 

How to Exercise Your Rights

 

First, you may wish to log into your account and manage your data from there. If you are a California resident to whom the CCPA applies, you may also exercise your rights, if any, regarding other data by contacting us at privacy@gameloop.com.

Canada

If you are located in Canada and wish to obtain written information about our policies and practices with respect to our service providers located outside Canada, you may contact us at privacy@gameloop.com. Our privacy experts who monitor this email address are also able to answer any questions users may have about the collection, use, disclosure or storage of personal information by our service providers.

 

Where we use service providers who might have access to your personal information, we require them to have privacy and security standards that are comparable to ours. We use contracts and other measures with our service providers to maintain the confidentiality and security of your personal information and to prevent it from being used for any purpose other than as provided in this Privacy Policy.

Colombia

How We Use Your Personal Information

From the entry into force of this Privacy Policy, at the time of the collection of your personal data, we will request your prior authorization, by informing you about the specific purposes of the processing of your personal data for which such consent is obtained under the Privacy Policy.

 

Your authorization may be expressed (i) by writing, (ii) orally or (iii) through unequivocal conducts that allow us to reasonably conclude that your authorization was granted, such as the act of accepting the Privacy Policy. We may keep evidence of said authorizations, while respecting the principles of confidentiality and privacy of information.

 

Your Rights

As a data subject you have certain rights, including (i) to access, update and rectify your personal data; (ii) to request a copy of the consent you have given us; (iii) to be informed about how we have processed your personal data; (iv) to file claims before your country’s data protection authority; (v) to revoke the consent you have given us to process your personal data, unless the processing is based on compelling legitimate grounds or is needed for legal reasons; (vi) to ask for the suppression of your personal data (right to erasure); and (vii) to freely access your information.

 

You can contact us if you want to exercise any of these rights through our contact information in the section ‘Contact & Complaints’ of this Privacy Policy.

 

Proceedings For The Exercise Of Your Rights

 

Queries (rights to access): You can file queries regarding the processing of your personal data by us.

 

Claims (right to correction and erasure): You have the right to file claims in relation to the processing of your personal data by clearly describing the facts that give rise to your claim.

Egypt

This Privacy Policy is provided in Arabic for users located in Egypt. In case of dispute, the Arabic version of this Privacy Policy shall prevail.  

 

By clicking “accept” or by proceeding with the sign-up process, you acknowledge that you have read, understood, and consented to this Privacy Policy. If you do not consent to this Privacy Policy, you must not use GameLoop.

 

You are acknowledging your consent to the processing, storage, and cross-border transfer of your personal data. The cross-border transfer may be to any country in which we have databases or affiliates, in particular in Germany, USA, India, and Singapore.

 

Where applicable, you also acknowledge your consent to receiving marketing messages from us, whether through e-mails or pop-ups or other such means.

 

If you are a new user, you have seven days to inform us of any objection you may have to this Privacy Policy.

 

As an Egyptian data subject, you have certain rights under the Egyptian Personal Data Protection Law.

 

France

Your Rights

 

Instructions for the processing of your personal data after your death

 

You have the right to provide us with general or specific instructions for the retention, deletion, and communication of your personal data after your death.

 

The specific instructions are only valid for the processing activities mentioned therein and the processing of these instructions is subject to your specific consent.

 

You may amend or revoke your instructions at any time.

 

You may designate a person responsible for the implementation of your instructions. This person will be informed of your instructions in the event of your death, and be entitled to request their implementation from us. In the absence of designation or, unless otherwise provided for, in the event of the death of the designated person, their heirs will have the right to be informed of your instructions and to request their implementation from us.

 

When you wish to make such instructions, please contact us at privacy@gameloop.com.

Hong Kong SAR

As a Hong Kong data subject you have legal rights in relation to the personal information we hold about you (to the extent permitted under applicable laws and regulations).

You are entitled to make a subject access request to receive a copy of the data we process about you, a data correction request as well as a right to reject to the use of your personal data for direct marketing purposes. A fee may be chargeable by us for complying with a data access request.

India

Age Restrictions

 

Parental consent is required for children under the age of 18 years to use GameLoop.

 

Sensitive Personal Information

 

Sensitive Personal Information under local law includes passwords, financial information (such as bank account, credit card, debit card or other payment instrument details), biometric data, physical or mental health, sex life or sexual orientation, and/or medical records or history, but does not include information available in the public domain, or provided under Indian laws, including the Right to Information Act, 2005.

 

Sharing of Your Sensitive Personal Information

 

Where we permit any third parties to collect and use Sensitive Personal Information, we shall use reasonable measures to ensure that the third parties do not further disclose the Sensitive Personal Information to the extent required by applicable laws.

 

Withdrawal of Consent

 

To the extent provided by applicable laws and regulations, you may withdraw any consent you previously provided to us for certain processing activities by contacting us at privacy@gameloop.com. Where consent is required to process your personal information, if you do not consent to the processing or if you withdraw your consent, we may not be able to deliver the expected service.

Indonesia

Consent

By accepting and consenting to this Privacy Policy, you agree that we may collect, use and share your personal information in accordance with this Privacy Policy, as revised from time to time. If you do not agree to this Privacy Policy, you must not access or use our services and we have the right to not provide you with access to our services.

Parental and Guardian Consent

If you are under the age of 21, you undertake that you have the consent of your parent or legal guardian to register an account on and use GameLoop.

Data Subject Rights

You have the right to access your personal information stored in our service from time to time in accordance with applicable data privacy laws and regulations in Indonesia.

Data Breach

In the event we fail to maintain the confidentiality of your personal information in GameLoop, we will notify you through the contact information provided by you or via GameLoop, to the extent required by local laws and regulations.

 

Data Retention

 

We will retain your personal information in line with legal requirements.

 

Notification to Amendment of this Privacy Policy

 

If you fail to explicitly express your objection to any amended version of this Privacy Policy within fourteen (14) days of the date the relevant amended version of this Privacy Policy is made available, you will be considered as having accepted the changes and agreed to the new Privacy Policy. However, you may stop using or accessing our service by unsubscribing or ceasing your use of GameLoop at any time, if you cease to agree with the amended Privacy Policy.

Data Accuracy and Third Party Consent

You are responsible for making sure that any personal details which you provide to us are accurate and current. In order to confirm the accuracy of the information, we may also verify the information provided to us, at any time. You hereby represent that you have secured all necessary consent(s) before providing us with any other person’s personal information (for example, for referral promotions), in which case we will always assume that you have already obtained prior consent, and as such, you will be responsible for any claims whatsoever from any party arising as a result of the absence of such consent(s).

Japan

Minimum Age

If you are under the age of 18, you must obtain your parent’s or legal guardian’s consent to register an account on and use GameLoop.

Consent to transfer to third parties

By clicking “accept”, you consent to the transfer of your personal information to third parties (if any), which may include the cross-border transfer of your information to any country where we have databases or affiliates and, in particular, to Singapore, the United States, Hong Kong, and the PRC.

 

Your Rights

 

You may request us to notify you about the purposes of use of, to disclose, to make any correction to, to discontinue the use or provision of, and/or to delete any and all of your personal information which is stored by us, to the extent provided by the Act on the Protection of Personal Information of Japan. When you wish to make such requests, please contact us at privacy@gameloop.com.

Kingdom of Saudi Arabia

You consent to the collection, use, disclosure, transfer, export (to the extent permitted by applicable laws) and storage of your personal information as described in this Privacy Policy.

Kuwait

You represent that you are at least 21 years old, or 18 years old and have obtained parental/guardian consent and, therefore, legally capable of contracting under the applicable laws and regulations in Kuwait.

By accepting this Privacy Policy, you expressly state that you authorise us to collect, use, store, and process your personal data and to disclose this data to third parties whether inside or outside of Kuwait, in line with the provisions of this Privacy Policy.

Macau SAR

You have the right not to provide your personal information. However, as a result, we may not be able to provide GameLoop to you. As a Macau SAR data subject you have legal rights in relation to your personal information (to the extent permitted under applicable laws and regulations). You are entitled to make a subject access request to request a copy of the data we process about you, to make a data correction request, and have the right to oppose the use of your personal information for marketing or any other form of commercial prospecting, or on any grounds of personal nature. A fee may be chargeable by us for complying with a data access request.

Malaysia

Language

A version of this Privacy Policy in Bahasa Melayu is provided for users located in Malaysia. In the event of any discrepancy or inconsistency between the English version and Bahasa Melayu version of this Privacy Policy, the English version shall prevail.

Parental and Guardian Consent

If you are under the age of 18, please do not use GameLoop.

In the event you are agreeing to this Privacy Policy in order for a minor to access and use GameLoop, you hereby consent to the provision of personal information of the minor to be processed in accordance with this Privacy Policy and you personally accept and agree to be bound by the terms in this Privacy Policy. Further, you hereby agree to take responsibility for the actions of such minor, and that minor’s compliance with this Privacy Policy.

Your Rights

Right of access: You have the right to request access to and obtain a copy of your personal information that we have collected and is being processed by or on behalf of us. We reserve the right to impose a fee for providing access to your personal information in the amounts as permitted under law.

When handling a data access request, we are permitted to request for certain information to verify the identity of the requester to ensure that he/she is the person legally entitled to make the data access request.

Right of correction: You may request for the correction of your personal information. When handling a data correction request, we are permitted to request for certain information to verify the identity of the requester to ensure that he/she is the person legally entitled to make the data correction request.

Right to limit processing of your personal information: You may request to limit the processing of your personal information by using the contact details provided above.  However, this may affect our provision of GameLoop to you.

Contact

To protect your personal information and handle complaints relating to your personal information, we have appointed the following department responsible for managing and protecting your personal information.

·       Our data protection officer, responsible for the management and safety of your personal information

o   Telephone: +603-22872388

o   Email: privacy@gameloop.com

Mexico

Language

This Privacy Policy is provided in Spanish for users located in Mexico. In case of dispute, the Spanish version of this Privacy Policy shall prevail.

Age Restrictions

You will not be able to use GameLoop unless you are 18 years old or you have obtained parental/guardian agreement to this Privacy Policy (both for themselves and on your behalf).

Types of Personal Information We Use

For clarification purposes, in section “The types of personal information we use” and section “How we use your personal information” you can find full details about the personal data we use. Therefore, we are providing you with complete information about the personal data we use, in terms of the Federal Law on Protection of Personal Data held by Private Parties and other applicable regulations.

Purposes of Processing

Some of the purposes of processing stated above are for voluntary purposes, including to show you personalised recommendations or advertising. You may object the processing of your personal data for voluntary purposes as stated in the section “Your Rights” below.

Please be informed that we may also use your personal data to comply with legal obligations or requests from competent authorities, assert or defend our rights before the competent authorities / courts, respond to requests you send us in relation to your personal data and to carry out the transfer of personal data detailed in section “How we store and share your personal information”.

Data Transfer Consent

In general, we do not require your consent to carry out the transfers detailed in section “How we store and share your personal information”. However, we require your consent to transfer your personal data to a third party that acquires all or substantially all of us or our business.

By using GameLoop and providing us with your personal data, you agree to the data transfers detailed above that require your consent. You may exercise your rights in connection with your personal data as stated in the section “Your Rights” below.

Your Rights

The sub-sections entitled “Access”, “Correction”, “Erasure”, “Objection”, “Restriction of Processing to Storage Only “, which includes the limitation to the use and disclosure of your personal data included in Section “Your Rights” above also apply to users that are located in Mexico. 

You also have the right to revoke the consent that you have provided us to process your personal data.

To exercise any of your rights, contact our Data Protection Officer at privacy@gameloop.com.

To know more about your rights, as well as the applicable means, procedures and requirements to exercise any of your rights, please contact our Data Protection Officer at privacy@gameloop.com.

Cookies

Through the use of cookies, we collect certain information related to your browsing and device, some of which may be considered personal data (detailed in the relevant sections above). You may be able to refuse or disable cookies by adjusting your browser settings. Because each browser is different, you should consult the instructions provided by your browser. If you choose to refuse, disable, or delete cookies, some of the functionalities of GameLoop may no longer be available to you. For more information about our use of cookies and how to disable them, please visit our Cookie Policy available at https://www.gameloop.com/cookiepolicy.

Morocco

The protection of your privacy is an important principle for us. We collect information for purposes strictly necessary for the proper use of GameLoop.

 

By accepting these conditions of use, you explicitly accept that your personal data may be subject to processing by GameLoop.

 

Kindly note:

 

·       the identity of the Data Controller is Hong Kong Gathering Media Limited, email: privacy@gameloop.com.

·       the purposes of the processing for which the data is intended are set out in the table in the section “How we use your personal information”.

·       recipients or categories of recipients are set out in the second paragraph of the section How We Store and Share Your Personal Information”.

·       whether the answer to the questions is compulsory or optional, as well as the possible consequences of a lack of answer: please refer to the section “How we use your personal information” and the section Your Rights (sub-paragraph “Objection”).

 

New Zealand

This section applies to users located in New Zealand:

Overseas Recipients

We take reasonable steps to ensure that third party recipients of your personal information located outside New Zealand handle your personal information in a manner that is consistent with New Zealand privacy laws. However, you acknowledge that we do not control, or accept liability for, the acts and omissions of these third party recipients.

Access

You have the right to access personal information we hold about you, how we use it, and who we share it with. You can access the personal information you have made available as part of your account by logging into your account. If you believe we hold any other personal information about you, please contact us at privacy@gameloop.com.

Correction

You have the right to request the correction of any of your personal information we hold that is inaccurate. You can access the personal information we hold about you by logging into your account. If you believe we hold any other personal information about you and that information is inaccurate, please contact us at privacy@gameloop.com.

Children

If you are under the age of 16, you undertake that you have the consent of your parent or legal guardian to register an account on and use GameLoop.

Your Rights

If you are dissatisfied with our response to your request for access to, or correction of, your personal information or your privacy complaint in respect of your personal information, you may contact the Office of the New Zealand Privacy Commissioner (www.privacy.org.nz).

Data Transfers

While we take reasonable steps to ensure that third party recipients of your personal information comply with privacy laws that are similar to those of your jurisdiction, you acknowledge and agree that we cannot control the actions of third party recipients and so cannot guarantee that they will comply with those privacy laws.

Peru

You may exercise rights related to the protection of personal information by requesting access to your personal information or the correction, deletion or suspension of processing of your personal information, etc. pursuant to applicable laws such as the Personal Data Protection Law (the “Law”).

You may also exercise these rights through your legal guardian or someone who has been authorised by you to exercise the right. However, in this case, you must submit a power of attorney to us in accordance with the Law.

Upon your request, we will take necessary measures without delay in accordance with applicable laws such as the Law.

You can also withdraw your consent or demand a suspension of the personal information processing at any time.

If you consider that your request has not been met you may file a claim with the Peruvian National Authority of Personal Data Protection.

Contact

To protect your personal information and handle complaints relating to your personal information, we have appointed the following department responsible for managing and protecting your personal information.

Philippines

Minimum Age

You must be at least 18 years of age to be able to use GameLoop.

Your Rights

You are entitled to the following rights:

 

Consent

By consenting to this Privacy Policy, you consent to us:

·       collecting and processing your personal information as described in the section How We Use Your Personal Information” above;

·       sharing your personal information with third parties, companies within our corporate group, and a third party that acquires substantially all or substantially all of us or our business, as described in this Privacy Policy and for the purposes stated herein; and

·       transferring or storing your personal information in destinations outside the Philippines as described in the section How We Store and Share Your Personal Information” above.

Qatar

If you are using GameLoop in Qatar, you consent (for the purposes of Law No. 13 of 2016 on the Protection of Personal Data, as may amended from time to time) to the processing of your information in accordance with this Privacy Policy.

South Korea

How We Store and Share Your Personal Information

 

Provision of personal information to third parties 

 

We may provide your personal information to third parties as described below:

 

Name of Recipient (and contact information)

Types of Personal Information provided

Purpose of Use by Recipient

Period of Retention and Use by Recipient

AppsFlyer Ltd [link]

Advertising information

Analysis of advertising and marketing efficiency, ad attribution

In accordance with the AppsFlyer privacy policy

Adjust GmbH [link]

Advertising information

Analysis of advertising and marketing efficiency, ad attribution

In accordance with the Adjust privacy policy

Click Tech Limited [link]

Location data (geographical location), IP address.

Delivery of advertisements

For the duration of the user’s use of GameLoop.

Mobvista International Technology Limited [link]

Location data (geographical location), IP address.

Delivery of advertisements

For the duration of the user’s use of GameLoop.

TecDo Hong Kong Limited [link]

Location data (geographical location), IP address.

Delivery of advertisements

For the duration of the user’s use of GameLoop.

Discord [link]

User feedback and support data

User feedback and support

In accordance with the Discord privacy policy.


Overseas Transfer of Personal Information

We may transfer personal information to third parties overseas as follows:

Recipient (Contact Information of Information Manager)

Country/Territory to which Your Personal Information is to be Transferred

Date and Method of Transfer

Types of Your Personal Information to be Transferred

 

Purposes of Use by Recipients

Period of Retention of Use by Recipient

AppsFlyer Ltd

Ireland, Belgium

Transmitted from time to time

Advertising information

Analysis of advertising and marketing efficiency, ad attribution

180 days or upon request for deletion

Adjust GmbH

Germany, the Netherlands, and the US

Transmitted from time to time

Advertising information

Analysis of advertising and marketing efficiency, ad attribution

180 days or upon request for deletion

Click Tech Limited

Hong Kong SAR

Transmitted from time to time

Location data (geographical location), IP address.